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Rank: Newbie
Groups: Member
Joined: 8/10/2011
Posts: 4
Points: 12
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I had the program installed and running ok and then one day I went to open it, it wouldn't open. I thought I would uninstall it and reinstall it and every thing would be ok. First off it wouldn't uninstall because I needed administrator ok, I was using an administrator account! I finally got it to uninstall by using the hidden administrator account. I put it back on my desktop and when I try to open it, it wants to install it. I put it on my laptop and after installing it won't open. I don't know what to do to get it to work, Please Help???  Thank You
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Rank: Administration
Groups: Administration
Joined: 12/6/2008
Posts: 20
Points: -181
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What version do you try to install?
Jordysoft Team
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Rank: Newbie
Groups: Member
Joined: 8/10/2011
Posts: 4
Points: 12
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versions 2.18, 2.20, 2.22, 2.25 on my desktop, only 2.25 on my laptop. All of them acted the same.
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Rank: Administration
Groups: Administration
Joined: 12/6/2008
Posts: 20
Points: -181
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Also please tell me what OS do you have and if there is 32bit or 64bit.
Jordysoft Team
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Rank: Newbie
Groups: Member
Joined: 8/10/2011
Posts: 4
Points: 12
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Win 7, 64 bit
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Rank: Administration
Groups: Administration
Joined: 12/6/2008
Posts: 20
Points: -181
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We'll check and let you know when we have a solution.
Jordysoft Team
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Rank: Administration
Groups: Administration
Joined: 12/6/2008
Posts: 20
Points: -181
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We've updated the setup on our servers, so please uninstall and install the new setup file.
Jordysoft Team
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Rank: Newbie
Groups: Member
Joined: 8/10/2011
Posts: 4
Points: 12
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I downloaded again and reinstalled and it is working. Thank You
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